Privacy Policy

Introduction

Welcome to our website. TripScout, doing business as “@hotel” or “athotel” (“we,” “us,” or “our”), provides this Privacy Policy to inform you about our policies and procedures regarding the collection, use, and disclosure of information through:

• www.tripscout.co
• www.athotel.com
• Our Chrome browser extension
• Any other websites, features, applications, widgets, or online services that are owned or controlled by us (collectively, the “Services”)

Your privacy is important to us. By using the Services, you agree to the data collection, use, disclosure, and storage practices described in this Privacy Policy. Please read this policy carefully as it will help you make informed decisions about sharing your personal information with us.

By accessing or using the Services, you consent to the information collection, disclosure, and use practices described in this Privacy Policy. Please also review our Terms of Use, which governs your use of the Services and is accessible at www.tripscout.co/terms.

Note: Certain features or services referenced in this Privacy Policy may not be offered on the Services at all times.

1. Information Collection

In some countries, including in the European Economic Area (EEA) and the United Kingdom (UK), this information may be considered personal data under applicable data protection laws.

1.1 Information You Provide to Us

We collect information from you when you choose to provide it to us. This may include when you:

• Create an account with us
• Sign up for our email lists
• Use our Services (including our Chrome Extension)
• Make travel plans and reservations
• Submit a rating or review
• Participate in a survey or promotion
• Otherwise contact us

You may also provide information to be published or displayed on public areas of the Services, or transmitted to other users of the Services or third parties, or in connection with placing an order (collectively, “User Submitted Materials”).

If you have created an account, you may be able to voluntarily provide additional information in various areas of the Services. For example, you may want to provide additional information as part of an optional profile to enhance your experience and use its features. We may use this information to personalize the Services and their features just for you.

Important: Your User Submitted Materials are posted on and transmitted to others at your own risk. Although you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Services with whom you may choose to share your User Submitted Materials. Therefore, we cannot and do not guarantee that your User Submitted Materials will not be viewed by unauthorized persons.

Personal Information

While using the Services, we may collect information that identifies you as a specific individual and can be used to contact or identify you (“Personal Information”). Examples of Personal Information we may collect include:

• Name
• Address
• Email address
• Telephone number
• Mobile telephone number
• Geolocation information
• Photos or videos
• User name
• Travel booking information (including reservation dates, travel destination, hotel and other accommodation and trip information)
• Purchase history
• Credit/debit card number or other financial information
• Billing address

We may also collect additional types of personal information that you choose to provide to us. This could include information about yourself or others that you are authorized to provide to us, including information about children that is provided in connection with utilizing our travel-related services.

Our Chrome Extension may request access to certain information stored on your device. If you choose to allow that access, some of the information may be personally identifiable. You may be required to provide certain authentication and credential information to create your account, including a username and password.

Payment Information

If you use the Services to make purchases, we will also collect certain payment information, such as payment card, PayPal, Square, or other financial account information, and billing address. A third-party payment processor collects that information; we do not store your credit card information.

Non-Identifying Information

We also may collect other information, such as zip codes and other information regarding your use of the Services (“Non-Identifying Information”) or from you in response to surveys. Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers in a way that enables you to be identified (for example, combining information with your name). We may combine your Personal Information with Non-Identifying Information, but we will treat the combined information as Personal Information.

1.2 Information Collected from Other Sources

We may obtain information about you from other sources, including social media platforms like Facebook or Instagram that you use to connect with us. If you use a third-party service to login, link to us, or communicate with us (such as a social network or third-party video chat), we may receive certain information about you from the third party based on your registration and privacy settings on those third-party services. This information may include:

• Name
• User name
• Demographic information
• Location information
• Updated address or contact information
• Interests
• Publicly-observed data, such as from social media and online activity

1.3 Information Obtained from Third Parties

If others give us your information, we will only use that information for the specific reason for which it was provided to us. For example, if you have agreed to share information with one of our travel partners, we may add this information to the information we already hold about you.

1.4 Information We Automatically Collect

As is true of most websites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We may use cookies, web beacons, pixel tags, log files, or other technologies to automatically collect certain information when you use our Services (including our Chrome Extension) or interact with our emails and online or mobile advertisements. For example, we may automatically collect certain non-personal information from you such as:

• Mobile device identifier or MAC address
• Browser type
• Operating system
• Device model
• Software version
• Internet Protocol (“IP”) address
• Mobile or ISP carrier information
• Domain name from which you accessed the Services

We also may collect information about your use of the Services including:

• Date and time you access the Services
• Areas or pages of the Services that you visit
• Amount of time you spend using the Services
• Number of times you return
• Whether you open, forward, or click-through emails and ads
• Other usage data

We capture this information so that we can understand the statistical use trends of our website in order to make improvements.

Usage Details

When you access and use the Services, we may automatically collect certain details of your access to and use of the Services, including:

• Traffic data
• Location data
• Logs
• Other communication data
• Resources that you access and use on or through the Services

Domain Name

We collect the domain name through which you access the Internet.

IP Address

We collect the IP address from the computer or network used to access our Services.

Web Browser

We collect information about the web browser and operating system used.

Date and Time

We collect the date and time you accessed our Services.

Pages, Files, Documents, and Links

We collect information about pages, files, documents, and links that you visited.

Referral Internet Address

We collect the referral Internet address of the website from which you clicked to get to our Services.

Search Terms

We collect search terms used in a search engine (like google.com) that brought you to our Services.

Device Information

We may collect information about your mobile device and internet connection, including:

• Device’s unique device identifier
• IP address
• Operating system
• Web browser type
• Mobile network information
• Device’s telephone number

Stored Information and Files

The Services also may access metadata and other information associated with other files stored on your device. This may include, for example:

• Photographs
• Audio and video clips
• Personal contacts
• Address book information

Location Information

The Services collect real-time information about the location of your device.

1.5 Chrome Extension Information

This extension is published on the Chrome Web Store. The AtHotel Chrome Extension is designed to enhance your accommodation search experience directly within your browser.

Permissions Requested

The extension requests the following permissions:

• storage: Allows local storage of your preferences and configuration information

These permissions are essential for core functionality and enable features such as:

• Identifying accommodation search context on websites you visit
• Comparing accommodation prices to other providers
• Showing you better deals

No permissions beyond what are necessary for functionality are requested.

Data Collected by Extension

Personal/Sensitive Data: No personal/sensitive user data is collected.

Non-Personal Data:

• User activity: The extension tracks user interactions with our extension to analyze and improve the user experience. We also track when users visit targeted accommodation domains to understand how well our extension performs on these domains.
• Website content: The extension identifies search context, hotel details, and pricing information from targeted pages that users visit. This information is used to retrieve relevant accommodation offers and compare them with the offers on the targeted page.

The extension does not collect financial data, precise geolocation data, or content beyond the scope of travel-related information necessary for the extension’s functionality.

2. Information Use

We may use the information we collect from and about you to:

• Present the Services and its contents to you
• Process your registration with the Services, including verifying the information that you provide to us
• Provide you with services or information or fulfill transactions that you have requested or otherwise agreed to receive
• Send you marketing communications, newsletters, special offers from us, our advertisers, or third-party business partners or other third parties that we believe may be of interest to you, and to tailor content we display to you, including offers we present to you through the Services
• Provide customer service to you, including, without limitation, to respond to your questions, complaints or comments, request feedback, fulfill orders, process payments and prevent transactional fraud, and contact and communicate with you
• Facilitate and assist with travel reservations and other travel-related services and plans
• Improve the content and functionality of our Services and for internal business purposes and marketing efforts
• Conduct research and analysis, develop new products
• Display content based upon your interests, including delivering targeted advertising, promotions, discounts, and incentives to you
• Comply with applicable laws, including to respond to requests from public and government authorities
• Enforce this Privacy Policy
• Protect our rights, privacy, safety, or property, and/or that of you or others
• Develop new programs, products, or services
• Protect the security or integrity of the Services and our business
• Provide you with notices about your account, including expiration and renewal notices
• Contact you with regard to your use of the Services or, in our discretion, changes to the Services policies
• As described to you at the point of data collection or otherwise with your consent, and as further described in this Privacy Policy

3. Information Sharing and Disclosure

We may share and disclose the personal information we collect from and about you, or you provide to us, as described in this Privacy Policy:

• With third parties to facilitate your travel plans and reservations, including technology platforms used to make travel and trip-related bookings, travel suppliers, and hotels/accommodations providers
• With third parties that we believe may provide promotional materials and goods and services that may be of interest to you
• With our affiliates and subsidiaries
• With Service Providers or other third parties we use to support our business, to enable them to perform a business, professional, or technical support function for us
• As necessary if we believe that there has been a violation of this Privacy Policy, our Terms of Use, of our rights, or the rights of any third party
• To fulfill the purpose for which you provide it
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
• To respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, national security, or law enforcement, as permitted by law, or otherwise as required by law
• With your consent
• As described to you at the point of collection

Third-Party Marketing

We may disclose Personal Information about you to selected business partners or other third parties who we believe may be of interest to you, and they may send you marketing offers or similar information directly. If you want to opt-out of such sharing with third parties for marketing purposes, you may notify us at [email protected].

Mergers, Acquisitions, and Asset Sales

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our Services of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the Services in a manner that is consistent with this Privacy Policy.

Aggregate or Anonymous Information

We also may share aggregate or anonymous non-personal information with third parties for their marketing or analytics uses.

We do not sell your personal information to third parties.

If you do not want us to share your personal information as set forth in this Privacy Policy, contact us at [email protected].

4. Cookies and Tracking Technologies

4.1 Tracking Options and California Do Not Track Disclosures

We strive to provide you with choices regarding the personal information you provide to us. You may adjust your browser or operating system settings to limit this tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Services or take full advantage of all of our offerings. Check the “Help” menu of your browser or operating system to learn how to adjust your tracking settings or cookie preferences.

4.2 Combination of Information

We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Services, as well as information collected offline or from third-party sources to help us tailor our communications to you and to improve our Services.

5. Your Choices and Rights

5.1 Disclosure of Your Information for Third-Party Advertising

If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email with your request to [email protected].

5.2 Promotional Offers from Us

If you do not wish to have your email address used by us to promote our own or third parties’ products or services, you can opt-out by:

• Clicking on the unsubscribe link on emails you received from us, or
• Emailing us at [email protected]

5.3 Targeted Advertising

If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by emailing us at [email protected].

5.4 Access to Your Personal Information

If you have an account on our Services, you may sign in to your account and update your personal information contained in the account. You may also send us an email at [email protected] to request access to, correct, or delete any personal information that you have provided to us.

We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

6. Third Parties and External Services

6.1 Service Providers

We may contract with third parties to perform functions related to the Services (“Service Providers”). Service Providers will have access to your personal information needed to perform their business functions, but may not use or share that personal information for other purposes. These companies are authorized to use your personal information only as necessary to provide these services to us.

6.2 Public Forums

Any information you may disclose in ratings or reviews, on message boards, in chat rooms, or on other public areas of the Services becomes public information and may be subject to the terms of use of other Services or platforms. Please exercise caution when disclosing personal information in these public areas.

6.3 Links to Other Web Services

This Privacy Policy applies only to the Services. The Services may have links to third-party services or applications, including payment processors, social media, or video platforms, which may have privacy policies that differ from our own. We are not responsible for the practices of such services or applications. We encourage you to read the privacy policies or statements of the other websites you visit.

7. Children’s Privacy

Protecting children’s privacy is important to us. We do not direct the Services to, nor do we knowingly collect any personal information from, children under the age of 16. In connection with your use of the Services, you may choose to provide information to us about the ages of children who are included in your travel booking or trip-related service, but not any personally identifiable information about any children under age 16.

8. Data Security

We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Services visitors and users. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

9. Data Storage and Retention

Your personal information is stored on servers in the United States. You understand and agree that TripScout may collect, use, disclose, and otherwise process the information you provide as described in this Privacy Policy even if you are from an area outside the United States. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the United States. We will retain your personal information for as long as it is needed to provide you with the Services, or to fulfill any legal or contractual obligations we may have.

If you are a resident of the EEA or UK: Your personal information will be transferred to and processed in the United States, which has data protection laws that are different than those in your country and may not be as protective. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact TripScout’s Privacy Officer at [email protected].

10. California Residents – Your California Privacy Rights

This Privacy Notice for California Residents applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”), and any terms defined in the CCPA have the same meaning when used in this Notice.

WE DO NOT SELL YOUR INFORMATION TO THIRD PARTIES

10.1 Purposes for Which We Use or Disclose Personal Information

We may use or disclose the personal information we collect for the following purposes:

• To fulfill or meet the reason you provided the information
• To provide, support, personalize, and develop our Services, products, and services
• To create, maintain, customize, and secure your account with us
• To process your requests, purchases, transactions, and payments and prevent transactional fraud
• To provide you with support and to respond to your inquiries
• To personalize your Services experience and to deliver content and product and service offerings relevant to your interests
• To help maintain the safety, security, and integrity of our Services
• For testing, research, analysis, and product development
• To respond to law enforcement requests and as required by applicable law
• As described to you when collecting your personal information or as otherwise set forth in the CCPA

10.2 Your Rights Under CCPA

The CCPA provides California residents with specific rights regarding their personal information:

• Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months
• Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

10.3 Exercising Your Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by:

• Emailing us at [email protected]

10.4 Contact for California Privacy Rights

If you are a California resident and you have questions about our practices with respect to sharing information with third parties for their direct marketing purposes and your ability to exercise choice, please send your request to:

11. Your Rights as a Visitor from the European Economic Area (EEA) or the United Kingdom (UK)

If you are a European or UK resident, our legal basis for collecting and using your personal data or information is to do so with your consent; where we need the personal data or information for performance of a contract, or where the collection and use is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

11.1 Automated Decision-Making

We may use automated decision-making and profiling to serve you the most relevant content and recommendations. If we engage in automated decision-making and profiling, we will implement suitable measures to safeguard your rights and freedoms and legitimate interests.

11.2 Your Rights

You have the right to:

• Access your personal data or information
• Delete, or request deletion of, your personal data or information
• Object to or restrict processing of your personal information
• Request portability of your personal information
• Complain to your local data protection authority at any time
• Object to automated decision making
• Update your personal data or information

To withdraw consent or exercise these rights, please contact TripScout’s Privacy Officer at [email protected].

Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

12. Changes to This Privacy Policy

We reserve the right to change this Privacy Policy at any time. Any changes we make will be posted on this page, and if the changes are significant, we will provide a more prominent notice. We encourage you to check back regularly.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: